Shipping & Delivery
Here's everything you need to know about how we get our products from our warehouse in New York straight to your doorstep:
- Enjoy free shipping on all orders over $150.00, exclusive to the continental USA.
- For orders under $150.00, we have a straightforward flat shipping rate of $10.00, again, within the continental USA.
- We primarily use UPS or USPS for shipping, selecting the best method based on your location and what you've ordered. Once your order is on its way, we'll email you a tracking number so you can follow its journey.
- Handling Time: We get orders ready within 1-3 business days. The estimated delivery time varies, depending on where you are and what you've bought. Larger orders might take a bit more time to ship.
International Orders:
- Shipping costs for orders outside the USA are calculated based on the delivery address. After weighing your order, we'll send you an invoice for the exact shipping cost.
- Please note, international customers are responsible for all customs duties, broker fees, and any other charges incurred, payable via cash on delivery (C.O.D.).
- Any complications with customs, refused shipments, wrong addresses, or delays will be the customer's responsibility to resolve.
Order Changes:
- We work fast to get your orders out, but there's still a small window for changes. If your order hasn't shipped yet and you need to make a change, give our customer service team a call at 1-800-531-1037.
- If we can't ship an item you've ordered, we'll refund you for the item.
We're here to ensure you have a smooth and worry-free shopping experience, from the moment you place your order to the second it arrives. If you have any questions or need further assistance, please don't hesitate to contact us - 1-800-531-1037